What is Managed IT Services and How Can It Help Your Business?

Managed IT services are tasks managed by a third-party contractor, often in the context of business information technology services. This model is a way of delegating general tasks to an expert in order to reduce costs, improve service quality, or free up internal teams to perform tasks specific to your business. The company that offers these service offerings is called a managed service provider (MSP).Managed services involve proactive monitoring and maintenance, along with priority support and user and device management, to keep IT systems running at peak performance. Examples include managed IP telephony services, where a managed service provider assumes responsibility for voice services within a customer account.

Organizations can confidently build and scale applications with an optimized experience across all services and in the clouds, while the MSP manages the rest.According to a Kaseva survey, 54 percent of managed service providers reported an increase in their cloud management revenues last year, and 65% increased their revenues from cybersecurity services, even during the global economic depression. All well-managed IT services must include disaster recovery processes to ensure that downtime is kept to a minimum and that all data is secure. Key players in the managed services market include Accenture, Fujitsu, IBM, Cisco Systems, Ericsson, Lenovo, DXC and Hewlett Packard Enterprise Development.Managed services are the ongoing support provided by an IT service provider for a fixed monthly fee. There are many different types of managed IT service offerings, but the idea behind all of them is to shift the burden of IT maintenance from the customer to the service provider.

Remote monitoring and administration is often a basic and fundamental service for a managed service provider.In an effective managed services relationship, the customer benefits from predictable pricing and the ability to focus on core business concerns rather than IT management tasks. Managed services also differ from traditional IT consulting agreements in that consulting is often project-based, while managed services are ongoing subscriptions.Service providers can also market managed platform as a service (PaaS) offerings or partner with software as a service (SaaS) providers, such as Salesforce in the CRM field and ServiceNow in the service management market. Today, IT managers are under significant pressure to meet the company's performance, operational expectations and security needs, while trying to keep costs down.

Priscilla Devore
Priscilla Devore

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