Managed service providers (MSPs) are external companies that provide a range of IT processes, such as networks, security, applications, mobility, and infrastructure. They employ remote monitoring and management (RMM) software to help control their customers' IT functions and offer a subscription service model based on the quality of service in an organization's network. Managed security service providers offer specialized services, such as remote administration of firewalls and other security-as-a-service offerings. Organizations can take advantage of managed IT to reduce internal IT workload or fill gaps left by existing IT functions and skills.Managed services allow you to establish contractual terms for IT tasks that include service level agreements (SLAs).
MSPs typically manage administration services on a daily basis so that client organizations can focus on improving their services without worrying about extended system downtime or service interruptions. This allows managers to focus on their business instead of worrying about the company's IT functionality. While it may initially be cheaper to outsource IT administration and maintenance, as your organization grows, it may make more sense to invest in the acquisition and training of an in-house team.The importance of having reliable and timely services that prevent and solve the problems of organizations is at the heart of today's managed services. Rather than outsourcing IT when a problem occurs, managed services allow for consistent monitoring of the network.
The evolution of MSPs began in the 1990s with the emergence of application service providers (ASPs), which offered a level of service for remote application hosting.Managed service providers provide services, such as networks, applications, infrastructure and security, through continuous and regular support and active management at customer facilities, in the data center of their MSP (hosting), or in a third-party data center. They proactively monitor a company's network, minimize IT problems, and solve any problems that arise on the network. Small businesses looking for outsourcing options for their IT needs can take advantage of managed services to keep their costs under control and improve efficiency.